Customer Support / Compliance Administrator (German)
HR Studio
Johannesburg, Gauteng
Permanent
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Posted 12 September 2019

Job Details

Job Description

We’re looking for….

A young, well -Spoken and professional Customer Support / Compliance Administrator who is passionate about dealing with people, have an excellent command of German and English to assist in handling all queries arising from the different platforms in a timeous manner. 

 

Who are you?

  • You are a patient person
  • You have good self-confidence
  • Ability to multi-task, prioritize and manage time effectively
  • Show empathy and appreciation to customers
  • Excellent time management skills

What’s the role?

You will be responsible for:

  • Managing large amounts of incoming calls and customer queries
  • Handling chats in a timely and customer-centric fashion
  • Replying to emails in a professional manner
  • Dealing with complaints and dissatisfied customers
  • Identifying and assessing customers’ needs
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Go the extra mile to engage customers
  • Log tickets and forward to relevant departments 

Boxes to tick…

  • Fluent in both German and English (written and spoken)
  • Matric
  • A minimum of 1-year customer service experience within a call Centre environment
  • Computer literacy (Experience in CRM systems is an advantage)
  • Clear ITC and criminal record